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Frequently Asked Questions
If you need technical support, please first review the following
questions and answers. Your question may have already been answered.
If question has not been answered, go to the Support
page for other options.
What are the
computer requirements for AttendView?
AttendView requires Windows 95/98/ME/2000/XP
and uses about 14MB of hard drive space. It requires at least a Pentium
class computer with 32MB memory (64MB or XP or 2000).
On windows 95 or NT 4.0, MDAC may need to be installed. Refer to the
question below.
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I am using Windows 95 or NT 4.0, what
special installation instructions are there?
Windows 95 & Windows NT 4.0 users may need to install
MDAC
(Microsoft Data Access Components) 2.5 SP3 to complete the installation
of AttendView 4.0. This is not required for 98, ME, 2000, or XP .
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I am unable to download AttendView, can
I have a CD sent to me?
Yes, if you are unable to download AttendView
for any reason, you can order a free demo CD (there is a shipping charge).
Click
here to order a free demo CD.
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How do I install AttendView on more than one
computer on a network?
Refer to the Intallation Instructions.
Can AttendView be installed on one computer and
then run from multiple computers on a network?
No, AttendView must be installed on every computer where
it is used. Refer to the previous question. To speed the installation
when the installation must be done on many computers, a silent installation
may be done. Refer to the question below.
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Can I do a silent installation of AttendView?
You can do a silent installation by specifying
/s /v/qn parameters on the command-line when starting the installation.
You would need to extract the AttendView40.exe from the zip file first.
Then use the following command.
AttendView40.exe /s /v/qn
To install install silently with a dialog box displayed when finished
use /s /vqn+. To uninstall silently use /v/x.
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I'm using AttendView single-site. How can I move
AttendView to a new computer?
To do this, install AttendView on the new computer. Copy
the database file from the old computer to the new computer. The database
file name can be seen in the title-bar of AttendView Tools on the old
computer. Copy the file AVClock.ini from C:\WinNt or C:\Windows on the
old computer to C:\Winnt (for Win NT or Windows 2000) or C:\Windows
(Windows 95/98/XP). Run AttendView Tools on the new computer, and select
the database file copied from the old computer (from the File menu click
on Select Database).
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What is the procedure for updating to the
latest version of AttendView?
If you have AttendView 3.63 or earlier, you can download
a free trial of AttendView 4.0and try it before purchasing an upgrade
from the online store. The following
is the upgrade procedure.
- Backup the AttendView database
- Uninstall AttendView before continuing. To uninstall,
go to the Control Panel, click on Add/Remove programs. Select the
Install/Uninstall tab if not selected. Select AttendView from the
list of applications. Press the Add/Remove Button.
- If installing on a Windows 95 or NT 4.0 computer
MDAC
2.5 SP2 must be installed.
- Run AttendView40.exe
(it is an InstallShield Express installation). Follow the displayed
instructions.
Note: To restore the earlier version of AttendView, uninstall
AttendView 4.0. Then reinstall the original version of AttendView and
restore the original database. If you dont restore the original database,
it will contain unused fields in the database but will still work correctly.
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Can I track employees' sick time, vacation time and holiday
time?
Sick, vacation and holiday time can be tracked with AttendView
by using jobs in the job list called "Sick", "Vacation"
and "Holiday". For example, if an employee is out on vacation,
enter the vacation time for the employee using the clock-data editor,
and select "Vacation" as the job. A summary of vacation time
can be done by creating a job report and selecting "Vacation".
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Can a Job Sub-code (or Job Task) be recorded?
The message field of the clock data could be used to
record a job sub-code along with the job number. To do this, instruct
employees to first use the Change Job button to select the Job number.
Then press the Leave Message button to record the job code. Note: The
job code will not be recorded in the clock data record until the employee
clocks out or changes jobs again. The job sub-code will then be displayed
in the "Message" column of the Detailed, More Detailed and
Detailed Job reports. To make the most of the job sub-code, you may
wish to make custom reports using MS Access or Crystal
Reports (Note: The reports included with AttendView are in Crystal Reports
8.0 format).
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Is it possible to change the time and date format
used in AttendView Clock and in the reports?
Yes, AttendView will use date/time settings of your computer.
Set the time format from the Control Panel using the Date/Time Properties
dialog. AttendView will use the system time format in AVClock and in
the reports.
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Can I copy AttendView Clock settings from one computer
to another?
Yes. The AttendView Clock settings are saved in the file
AVClock.ini which resides in C:\Winnt (on NT 4.0 or Windows 2000 computers)
or C:\Windows (on Windows 95/98/XP computers). This can be copied from
one computer to another.
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How can I prevent employees from changing
the time before clocking in or out?
Note: This is only applicable to AttendView 3.63
and earlier. Version 4.0 makes it harder for employees to cheat because
the time always comes from the server.
There are two methods for preventing employees from changing the time
on the system for clocking in and out. Both methods may be implemented
to provide the best security and to keep the time accurate.
Method 1 - Synchronize Time
The best method is to use the "Synchronize Time" option in the
AV Clock Configuration (right-click on the AV Clock title-bar and select
Config). If "Synchronize Time" is checked, the time will be obtained
from a time server on the internet or another computer on the local
network. For more information refer to the online help.
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Method 2 - Stand Alone System
If the computer running AV Clock is not on a network, the following
instructions can be followed to prevent employees from changing the
system time. This method works well if the computer is dedicated for
AttendView use.
Method 2 - Windows NT, XP, 2000 Solution
A user profile can be generated which doesn't have access to setting
the system time. Refer to Start - Program - Administrative Tools - User
Manager.
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Method 2 - Windows 98 Solution
The Windows 98 Solution imposes a number of restrictions to the user,
but can be implemented as follows.
Click on Start-Settings-Taskbar, Uncheck "Show Clock"
- Install System Policy Editor from the Windows
98 CD (\tools\reskit\netadmin\poledit).
- Run the System Policy Editor ( Start-Programs-Accessories-System
Tools-System Policy Editor ).
- From the policy editor, click on File-Open Registry.
- Click on Local User-Shell-Restrictions
- Check "Remove folders from settings in start
menu"
- Check "Remove Taskbar from settings in start
menu"
- Click on System-Restrictions.
- Check "Disable MS-DOS prompt".
- Exit the Policy Editor and save registry changes.
- Shutdown and reboot.
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Method 2 - Windows 95 Solution
The Windows 95 Solution imposes a number of restrictions to the user,
but can be implemented as follows.
1. Click on Start-Settings-Taskbar, Uncheck "Show Clock"
2. Insert Windows 95 CD.
3. Browse the CD and find the Admin\Apptools\PoleEdit folder.
4. Double click on the PoleEdit (policy editor) application.
5. From the policy editor, click on File-Open Registry.
6. Click on Local User-Shell-Restrictions
7. Check "Remove folders from settings in start menu"
8. Check "Remove Taskbar from settings in start menu"
9. Click on System-Restrictions.
10. Check "Disable MS-DOS prompt".
11. Exit the Policy Editor and save registry changes.
12. Shutdown and reboot.
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Can I select which printer to print reports to?
Yes, with AttendView version 4.0 you can select which printer to print
reports to. To do this, preview the report. Then click on the Printer
Setup icon on the preview toolbar.
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Can I export reports to Adobe PDF, Rich Text Format
orHTML?
Yes. You will need to install the AttendView exporting libraries which
can be downloaded from http://www.attendview.com/download/AttendViewExport.zip
. After installing, export by previewing a report and clicking on the
Printer Setup icon.
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Can I modify the AttendView reports?
Yes, If you have Crystal
Reports, version 8.0 or newer you can modify the reports or create
new reports. The report files are in the AttendView folder and have
the following names.
| Trouble-Shooting Questions |
I am unable to connect to the AttendView
Server, how do I correct this?
Refer to the AttendView Connection Troubleshooting
page.
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I entered my user name and password but
was denied access to AV Tools. What can I do?
The login is case sensitive. Make sure you use the correct case when
entering the user name and password. You can also try the using the
initial login (user: admin, password: {blank}). If you are still unable
to login, have someone with user settings permission change your login
from the user settings dialog. If your login is the only one with user
settings permission, and you are unable to login, you can open the database
file with MS Access and remove the password for your user in the user
settings table. Note: If asked for a password when opening MS Access,
refer to the question "I tried to use MS Access
to import, export or create reports, but I am asked for a password.
What is the password?". If you are still unable to retrieve
your password, contact attendview@csts.com
for assistance.
The initial login for a new database or for the sample database is
as follows.
User name: admin (or administrator)
Password: admin (for eariler version of AttendView, leave blank)
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Why are there no employees being displayed
on the AV Clock?
Check the AV Clock configuration (right-click on
the title-bar of AVClock and select Config). It could be that no departments
are selected for display, or the wrong database file is selected.
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Why do I get the message "Can
not lock file" when starting AttendView on one of my computers?
This error occurs when AttendView is run on multiple
computers and the computer doesn't have sufficient permission on the
database file. AttendView needs read, write and create permission on
both the MDB file and the LDB file. If you are using both share and
user-level permissions, the most restrictive permissions will be provided
to the user. Make sure both sets of permissions are adequate for accessing
the database.
Related links:
How
to configure file sharing in Windows XP
How
To Share Files and Folders Over a Network (Domain) in Windows 2000
Microsoft Support
Why do I get the message “Unable to open
database file” when I start AV Clock (or AV Tools)?
AttendView is configured to use a database file
that doesn’t exist. It could be that a mapped networked drive is no longer
mapped due to a network problem. Locate the database file with the file
open dialog that appears after the message is closed. If necessary re-map
the network drive.
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Why are some of the menu options disabled
when I run AV Tools?
Most likely you logged in as a user who does not
have permission to use all the AttendView functions. Ask the administrator
(or whoever has permission for the User Settings dialog) to give you access
to the functions that you need.
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My employees have clocked in/out but this
is not reflected on another computer.
Make sure that each computer on which AttendView is used
is configured to use the same database file. This configuration must
be done on every computer where AttendView is installed. The full path
to the database file in use is shown in the title-bar of AttendView
tools. The database can be selected by using the "Select Database"
from the AttendView Tools File menu.
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I tried to use MS Access to import, export
or create reports, but I am asked for a password. What is the password?
This may indicate that the database password has not been
set yet. From the File menu of AttendView Tools, select Change Database
Password. Enter a new password and press OK. Then you should be able
to open the database with MS Access using this new password.
If you are using AttendView 3.0 or earlier, there is no
Change Database Password feature. You must upgrade
to AttendView 4.0 to be able to open the database with MS Access.
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When not logged in as administrator, I can
not create reports. What am I doing wrong?
Make sure that the logged in user has write permission
to the AttendView program folder (C:\Program Files\AttendView). To check
the permissions of this folder, right click on the folder in Explorer
and select Properties. Then click on the Security page.
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Does AttendView support support night sifts?
Yes, the hours worked past midnight will be included in the reports
on the day which the shift was started. This even includes hours after
a break was taken.
For example, if an employee starts at 10:00 PM on a Sunday evening,
and then clock out for a "lunch" break at 2:00 AM. The employee
then clocks back in at 2:30 AM and works until 6:30 AM. The 8 working
hours will all be included in Saturdays total hours.
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Is there special pricing for non-profit
organizations?
Yes, we can give a 10% to non-profit organizations. You
must request this discount before making your purchase.
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Is the trial version fully functional?
Yes, the trial version functions just like AttendView Unlimited. The
only restriction is that it will run for 30 days after installing. When
AttendView is registered, the database and settings can be retained
and don't need to be reconfigured. The trial version can be installed
on multiple computers on a network.
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Can employees use a mag-stripe card
reader to clock in and out?
Yes, AttendView will work with mag-stripe readers
which interface through the keyboard port (keyboard wedge type). To connect
the reader, unplug the keyboard and plug the reader into your keyboard
port. Then plug the keyboard into the reader plug. A compatible mag-stripe
reader is available from the AttendView
online store along with employee ID cards.
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Can employees use a bar code reader to clock
in and out?
Yes, AttendView will work with bar code readers
which interface through the keyboard port. To connect the bar code reader,
unplug the keyboard and plug the bar code reader into your keyboard port.
Then plug the keyboard into the bar code reader plug. A compatible bar
code reader is available from the AttendView
online store.
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How can I make badges to work with my bar
code reader?
If your bar code reader supports bar-code 39 or
if your purchased the bar code reader from the AttendView online store,
you may download a bar-code 39 True Type Font with the link below. The
font can be installed from the Font icon in the Control Panel. You can
then use any software which supports True Type Fonts (such as MS Word)
to print badges with the bar-codes.
Bar-code
39 True Type Font (right-click and select Save As)
Note: The employee number or clock in/out codes should have asterisks
before and after the number or code *2908*.
A word document template for Avery badges (5095) can be downloaded
with the following link.
MS
Word Template for badges (5095) (right-click and select Save As)
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