If you need technical support, please first review the following questions and answers, or for an up-to-date list of questions and answers, go to our support page at http://www.vividsoft.com/Support.htm. Your question may have already been answered. If this doesn’t answer your question, go to the end of this page for support options.
To see if a new version is available, check out the VividSoft Updates web-page.
Q: I entered my user name and password but was denied access to AV Tools. What can I do?
The login is case sensitive. Make sure you use the correct case when entering the user name and password. If you’re still unable to login, have someone with user settings permission change your login from the user settings dialog. If your login is the only one with user settings, and you are unable to login, contact Technical Support.
The initial login for a new database or for the sample database is as follows.
User name: admin
Password: (leave blank)
Q: Why are there no employees being displayed on the AV Clock?
A: Check the AV Clock configuration. It could be that no departments are selected for display, or the wrong database file is selected.
Q: Why do I get the message “Unable to open database file” when I start AV Clock (or AV Tools)?
A: AttendView is configured to use a database file that doesn’t exist. It could be that a mapped networked drive is no longer mapped due to a network problem. Locate the database file with the file open dialog that appears after the message is closed. If necessary re-map the network drive.
Q: The total hours worked for some employees is not accurate. Why?
Most likely you have two or more clock stations which do not have synchronized time. If two clock stations are not in sync and an employee clocks in on one and out on another, the hours worked will be incorrect. Refer to Time Synchronizing for more information.
Q: Why are some of the menu options disabled when I run AV Tools?
Most likely you logged in as a user who doesn’t have permission to use all the AttendView functions. Ask the administrator (or whoever has permission for the User Settings dialog) to give you access to the functions that you need.
Technical Support Options
For technical support, please try our support page first to see if your question has already been answered.
support@vividsoft.com . Please include the software version, operating system, registration number, and a description of the problem.
VividSoft, division of CSTS, Inc.
4123 E La Palma Avenue
Anaheim, CA 92807 USA
Phone: (714) 961-2787 (8:00 AM to 5:00 PM Pacific Standard Time)
Fax: (714) 961-6010