Help us help you
Please visit our support resources as you will find many of your questions already answered:
Please provide as much information about your error as possible. Attaching a screenshot, your database, and/or your settings file (c:\windows\avclock.ini), will allow us to provide you with the best answer for your situation in the quickest time possible. If you've gone through the troubleshooting and Q&A links above please let us know what you've tried and what error you get, or where you get stuck.
Please do not subbmit a ticket with the message "I can't connect, please help", "I get this error message", or "I am unable to print a report" as this provides us with no relavent information to help you and you will get a response back asking for more information.
We strive to answer all tickets within 24hrs. If you don't recieve a reply with 24hrs, please update your ticket with the message "Any updates". Doing so will move your ticket to the top of the que. Should you need an answer sooner, you may purchase a support package , submit a ticket, and call in to the premium support line number you recieved when you purchased support and notify us of your ticket number.
