AttendView 4.0 Connection Troubleshooting
If you can not connect to the server follow the instructions below to
troubleshoot the connection problem. Look for the error message below
that matches the error reported by the AttendView Clock, AttendView Tools,
or AttendView Server Admin.
"TCP failed in TCP_connect()"
If you get an error message that indicates "Error in TCP connect",
the likely problems are as follows.
- The client is configured to use the wrong IP address/computer name
or wrong IP port. Check with your AttendView administrator as to what
the IP address/name and IP port should be. If you are an AttendView
administrator, check the IP Port of the AttendView Server by running
AttendView Server Admin on the server computer. Also check the IP address
on the AttendView Server using the Network Settings dialog. You can
verify that the server computer can be reached from the client by using
the ping command.
- A firewall on the AttendView Server is blocking the connection. If
using Windows XP, follow these instructions to
check the firewall settings (Instructions for Window XP firewall
are below). For other types of firewalls, make sure that the TCP port
used by the AttendView Server is not blocked.
- The AVServer port conflicts with another application or server - try
changing the port on the AVServer and AttendView Clock. Run AttendView
Server Admin on the server to change the IP Port. On the AttendView
Clock of the client, change the port to match - right-click on the title
bar, and select Setup Connection.
"User Not Found"
If you get an error message that indicates "User Not Found",
the likely problem is as follows.
- The user name does not exist in the AttendView User Settings List.
Verify with your administrator that you have the correct user name and
password. If you are an AttendView administrator, check using AttendView
Tools on the server. Select User Settings from the Settings menu. Verify
that the client is using one of the user names in the list to connect.
"User Authentification Failed"
If you get an error message that indicates "User Authentification
Failed ", the likely problem is as follows.
- The user password in the client connection settings does not match
the password in the database. Check with your administrator what the
correct user name and password should be. Adminstrators can use AttendView
Tools on the server. Select User Settings from the Settings menu. If
you don't know what the password is for a user, set the password for
the user as desired.
"Database Not Accessible"
If you get an error message that indicates "Database Not Accessable",
the likely problem is as follows.
- The AttendView Server is not able to access the database. If the database
is not on the same computer as the AttendView Server, it may be a temporary
network problem. Run AttendView Server Admin on the server computer.
Verify the database settings and press the Test Database Connection
buttons.
Firewall Settings for Window XP Firewall
If you are using the firewall that comes with Windows XP (or if you are
using Windows XP and unsure if you are using the firewall), follow the
instruction below to configure the firewall.
Right-click on My Network Places on your desktop and select properties
(or double-click on the Network Connections icon in the Control Panel).
Right-click on the Local Area Connection icon and select properties
(or double-click on the Local Area Connection icon and click on the
properties button)..
The Local Area Connection Properties dialog will be displayed. Click
on the Advanced tab.
Click on the Windows Firewall Settings button.
If the firewall is not on, AttendView Server should work without changes,
but you may consider enabling the firewall, particularly if you have
no other firewall installed and if you are connected to the internet.
Click on the Exceptions Tab.
If there is already a Program/Service in the list called AVServer,
click on AVServer and then click on Edit. Otherwise, click on Add Port.
Enter the name and port and select TCP as shown below.
Click on OK on the Add/Edit port dialog, on the Windows Firewall dialog
and the Local Area Connections dialog.
Run the AttendView Server Admin and press the restart service button
(if the button for restarting the service is not enabled, then AttendView
is configured to run as an application, restart the computer instead).
Done.
Using the ping command
To verify that you can reach the AttendView Server computer from a
client computer, it is possible to use the ping command.
Click on Start, and Run. Type cmd (on Windows 98 type command)
in the edit box and press OK. A console window will open. Type ping
followed by a space and the name or the IP address of the AttendView
Server computer. Press Enter. If there is a connection to the entered
IP address or name, you should get replies. If you get timeouts reported,
then there is no connection - verify that the IP address or name is
valid, and check the network connections. Type exit and press
the Enter key to close the console window.
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